Access Dermatology Ltd.

Please read all these terms and conditions.

These are the terms and conditions on which we supply our services to you. Please read this document carefully, as it also explains the limitations of our liability to you.  They apply to the exclusion of all other terms and conditions.

If you have any questions, you can email me at martin@accessdermatolgy.co.uk.

Definitions:

• References to “We”,‘’Us’’ or “Our” shall be references to Access Dermatology Ltd.

• References to “You”, “Your”, ‘’Client’’ or “Service User” shall be references to the service user or client.

• References to “Terms” and “Agreement” mean the terms and conditions herein.

• References to “Appointments’’ or ‘’Bookings’’ means scheduled and confirmed appointments between Access Dermatology Ltd and the service user or client.

• References to ‘’services’’ means the professional services provided and delivered by Access Dermatology Ltd, more particularly set out in the Booking Confirmation email and/or as agreed with you from time to time.

Services

Our agreement with you includes these terms and conditions, and details set out in our Booking Confirmation email, which together constitute our agreement with you (Contract).

Where you are receiving the services as a benefit under a healthcare insurance scheme provided or administered by a health insurance company, your right to use the Services shall also be subject to and in accordance with the rules of that scheme. The terms and conditions in this document shall prevail in the event of any inconsistencies between these terms and conditions and any policy of insurance you may have.

Should you be accessing the services via any free or unpaid or reduced services fee promotion, these terms and conditions still apply.

Our contract with you will only come into existence when we send a Booking Confirmation email.  A request for services via email, the ‘contact us’ form on our website or via telephone, does not mean the appointment is accepted or confirmed.

You are responsible for ensuring the booking or appointment details are complete and accurate. If you think there is a mistake or changes are required, you must contact us immediately. We will try and accommodate changes requested by you wherever possible.

All Services are subject to availability. We reserve the right to change the range or scope of services we may offer from time to time.  If we do so we will give you reasonable notice, and you have the right to cancel your contract with us without penalty if we make significant such changes.

We may also make changes to the way in which we deliver our services. These might include changes to your appointment time, changes to the nature and scope of services to be provided or changes as to how the Services are delivered to you. We will notify you of any changes which may affect you, by giving you reasonable prior written notice.

Access Dermatology Ltd reserves the right to refuse to treat you, refuse a booking request or refuse to offer a particular service, if in our sole judgement it would not be clinically safe or otherwise appropriate to do so. In particular, we may decline to offer you services if you:

• Fail to provide us with accurate, complete and relevant medical information

• Fail to provide us with details of your GP, or do not allow us to let your GP know about health issues we detect, or treatments we provide

• Do not give us written consent for us to provide the service

These are examples and not an exhaustive list.

In certain circumstances Access Dermatology Ltd may decide we can no longer provide you with services we already have agreed to offer to you. We reserve the right to decline further services or subsequent appointments for any reason.  If such a decision is taken by us, we will refund any payments received for services not yet provided by us. Any services already provided will not be refunded.

Service User responsibilities

You must co-operate with us in all matters relating to the Services, including the provision of the information necessary to enable us to perform the Services. All information provided by you must be true, complete and accurate.

Access Dermatology Ltd will provide diagnostic, preventative and therapeutic medical skin care services based on the information supplied by you. It is your responsibility to ensure the information provided is accurate and up to date.

Failure to provide full or accurate information may impact on our ability to provide our services and ensure clinical safety and effectiveness. Access Dermatology is not responsible for any harm resulting from a failure to provide us with accurate and truthful information.

Should your personal or clinical information change at any point, new information arise, or you realise an error within the information they supplied, it is your responsibility to inform Access Dermatology Ltd as soon as possible.

We have the right to suspend services and terminate the agreement if you do not comply with our recommendations or requests, fail to provide payment on time, or if you act in any way which in our reasonable opinion is inconsistent with the terms of the contact and the obligations under it.

You agree to attend on time for your appointment. If you arrive late, we will endeavour to still carry out the appointment, if this is appropriate within the timeframe still available. The intended finish time based on the original timescale will still apply. We may decide it’s not possible to carry out the appointment in the time available, in this case the appointment will be cancelled. Cancellation fees will be applicable (see Cancellations section) – any waiver of these fees due to exceptional circumstances is entirely at our discretion. A rescheduled appointment may be made, at the sole discretion of Access Dermatology Ltd.

You agree to adhere to any requirements agreed between you and Access Dermatology Ltd prior, during or after the appointment to be able to effectively carry out the service required. If a chaperone is required, it is your responsibility to ensure their attendance on time. Access Dermatology Ltd is not responsible for any failure of an appointment going ahead due to non-attendance of a chaperone, inappropriate chaperones (e.g. people under the age of 18) or any other provision the client is responsible for.

You agree to seek further medical advice if you have any concerns about the information given to you, or if your condition or symptoms change.

You must seek immediate medical advice if you believe you suffer any adverse or unexpected effects from any treatment or advice given by us.

Threatening, intimidating or inappropriate behaviour towards Access Dermatology Ltd, their clients or any associated persons will not be tolerated in any form. Such behaviour will be reported, and Access Dermatology Ltd has the right to terminate an appointment due to any behaviour we consider not appropriate and/or acceptable. The service user will not be refunded if an appointment is terminated on these grounds. 

Our responsibilities and other important information

We will supply our Services with all reasonable care and skill, in accordance with best practice in our field of expertise.

We will provide our services within a reasonable timeframe, wherever possible taking client preferences into account.

The Services we agree to provide to you will be clearly set out in the Booking Confirmation email.

We aim to achieve the best possible result for our clients.  However, the Services are provided strictly on the basis that we do not guarantee any results and/or outcomes from use of our services. Number of treatments or time necessary to achieve the desired outcome can be unpredictable and are therefore also not guaranteed. In addition, we do not guarantee that your preferred outcomes including improvement of symptoms or an improved health status can be met by our Services.

As a registered nurse, Martin Giebner will practice in accordance with the Nursing and Midwifery Council’s Code of professional conduct, which is available at https://www.nmc.org.uk/standards/code/read-the-code-online/.

Access Dermatology Ltd is an independent medical agency registered with Healthcare Improvement Scotland, who acts as regulating authority for independent Healthcare Services. The Service conditions we are required to operate will be displayed clearly at all locations we practice in. They can also found on https://www.healthcareimprovementscotland.scot/services/access-dermatology-ltd/.

Access Dermatology Ltd is also a registered member of the Royal College of Nursing (RCN), which provides us with professional indemnity insurance, the details of which are available on request.

Access Dermatology Ltd also hold Public Liability Insurance, the details are available on request.

Our liability to you in respect of any liabilities, losses, claims, damages, costs and expenses arising in connection with the Contract and the provision of the Services in all cases is limited to £2,000,000  (any one event) in total. We do not limit or exclude our liability to you for death or personal injury caused by our negligence nor in respect of any liability where it would be unlawful to do so. 

Withdrawal and cancellation by ‘’You’’

Subject to these terms and conditions, you may change your mind and cancel or amend any booking, without giving us a reason, by contacting us no later than 48 hours before the time of your appointment. You will receive a full refund of any money you have already paid for this booking, minus banking fees incurred by us, if you decide to cancel. Changing the time of the appointment up to 48 hours before does not incur any fee. You may also, without incurring any fee, opt to keep any money paid in your account and use it to book at a later time. Any credit accumulated in this way expires after 6 months.

If you cancel or re-schedule an Appointment with less than 48 hours’ notice, cancellation charges will apply (100% of the consultation fee will be charged). If you fail to attend an appointment, without any prior notice of cancellation, then 100% of the consultation fee will be charged.

Access Dermatology Ltd has no obligation to re-book appointments for clients who have failed to attend for any reason, attended too late for the appointment to be carried out or have not provided adequate cancellation notice. 

Cancellation charges are as follows:

100% of the consultation fee if the client cancels within 48 hours or fails to attend the appointment of the booked time or arrives too late to the appointment and the Clinician feels the appointment cannot be sufficiently carried out within the timeframe available.

If you cancel your appointment without re-booking 48 hours or more in advance, no fees are charged. Any money already paid will be refunded, minus any fees charged by the payment providers.

The above policy is in addition to your statutory rights as a consumer, which are as follows.  Where you have entered into the Contract solely via email or telephone (i.e. you have not seen someone from Access Dermatology Ltd in person), you have 14 days from the date of the Booking Confirmation email to cancel the Contract and receive a full refund.  You may only receive a partial refund where part of the Services have been performed during the ‘cooling off period’ and you will not be entitled to any refund where all of the Services have been performed in full during the ‘cooling off period.’

To cancel a service within the 14 days cancellation period, contact Access Dermatology Ltd in writing via admin@accessdermatology.co.uk.

Upon cancellation of the subsequent appointments by the service user, we will refund the full amount of the appointments not yet taken (minus any fees charged by banks or payment provider) if the cancellation notice period has been met. The initial appointment or any appointments already attended, will not be refunded.

This is a summary of your key rights. For detailed information please visit the Citizens Advice website www.adviceguide.org.uk or call 0345 4040 506. 

Cancellations by ‘’Us’’

Access Dermatology Ltd may need to amend or cancel your appointment or booking even after this has been confirmed due to circumstances beyond our control. We will endeavour to provide as much notice as possible, however this may not always be possible. Access Dermatology Ltd will not be liable in these circumstances – but will endeavour to rebook your appointment to a convenient alternative time or where no alternative is possible, cancel the booking and refund the total of any sums paid for services in advance, including any administrative costs incurred by us.

Should a client request to terminate an appointment early, part way through the delivery of the Services then payment will not be refunded for the appointment unless we agree otherwise, at our sole discretion.

Complaints

Access Dermatology is determined to provide the best possible care at all times, but recognises that in the life of any organisation there may be occasions when our services do not reach the high standards we set ourselves. We are committed  to resolving all complaints as quickly and fairly as possible, as well as record and learn from any such incidents.

You have legal rights in relation to Services not carried out with reasonable skill and care. Nothing in these Terms and Conditions will affect these statutory rights.

If you are dissatisfied with any aspect of the Services provided through Access Dermatology Ltd please contact us in the first instance as soon as possible. Most complaints can be resolved in this way. You can tell us in person, contact us via email martin@accessdermatology.co.uk or telephone +44 (0)7877 041298.

Serious professional concerns about an individual nurse can also be raised with the Nursing and Midwifery Council, details are available on https://www.nmc.org.uk/concerns-nurses-midwives/support-for-patients-families-and-public/.

Complaints concerning the service (rather than an individual) can at any time be brought to the attention of the regulator HIS – more information is available on https://www.healthcareimprovementscotland.scot/inspections-reviews-and-regulation/regulation-of-independent-healthcare/information-for-the-public/making-a-complaint-about-independent-healthcare-services/.

Our full complaints policy is available on request.

In the event that the Services provided do not conform with what we have agreed to provide, you may be entitled to a refund or price reduction. 

Prices and payment terms

The price of the Services will be set out in our Booking Confirmation email. It is the service user’s responsibility to ensure they are aware of the applicable fees.

Our prices may change at any time, but price changes will not affect confirmed bookings. VAT is not currently applicable to the price quoted and invoices will be provided.

Payment for consultations is due 48 hours in advance of the initial (first) appointment via online bank transfer/electronic payment, or at the face-to-face appointment via credit/bank card. Any variation or special arrangements must be agreed in writing (email) to be valid.

If an appointment is booked less than 48 hours prior to the appointment or booking then payment is due immediately. Payment is also due immediately if the scope of a consultation changes, for example the client asks for a benign lesion to be removed after the assessment.

If payment has not received 48 hours in advance of your scheduled appointment or booking, then your appointment or booking will be cancelled and Access Dermatology Ltd is not required to re-book this appointment.

Any quotation or estimate of Fees (as defined below) is valid for a maximum period of 30 days from its date unless we expressly withdraw it at an earlier time.

Charges for any additional services provided other than those set out in the booking confirmation email, will agreed separately.

Other important information

Data protection and confidentiality. We will comply with our obligations under the Data Protection Act 2018 in the performance of the Services & GDPR. Further details are available in our Data protection policy, which is available on request.

Transfer of the Contract. You need our consent to transfer your rights to someone else. You may only transfer your rights or your obligations under the Contract if we agree to this in writing.

Nobody else has any rights under this contract. This contract is between you and us. No other person shall have any rights to enforce any of its terms.

Events beyond our control. Due to circumstances beyond our control, we may not be able to perform some or all of the Contract with you, this is known as “Force Majeure”.  Such circumstances may include fire, riot, flood, or other natural disaster, epidemic, pandemic, governmental laws or restrictions, failure of utilities, failure of the Vehicle’s onboard systems, strike or lock-out.  In such circumstances we may be able to bring the contract to and end without any liability.

If a court finds part of the Contract illegal, the rest will continue in force. Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.

Even if we delay in enforcing the Contract, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date. For example, if you miss a payment and we do not chase you but we continue to provide the products, we can still require you to make the payment at a later date.

These terms are governed by Scottish law and you can bring legal proceedings in respect of the products in the UK courts.

You will be asked to agree to this on booking (electronically).